Privacy Policy

Farah Chemists

Head Office: 136 Armstrong Road, Newcastle upon Tyne, Tyne & Wear, NE4 8PR

At Farah Chemists, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us, whether through our website or in-store. By using our services, you agree to the practices outlined below.

1.Information We Collect

We may collect and process the following types of personal data:
• Personal Identification Data: such as your name, address, phone number, email address.
• Health Information: including details of prescriptions, medical conditions, or treatments, if applicable.
• Payment Information: financial data required for processing transactions.
• Technical Information: such as your IP address, browser type, and information about your use of the website (collected via cookies or similar technologies).

2. How We Use Your Data

We use your personal data for the following purposes:
• To process your orders, including prescription medications.
• To provide healthcare services in accordance with legal obligations.
• To manage and maintain your account with us.
• To process payments and deliver your goods.
• To communicate with you about your orders or respond to inquiries.
• To improve our services, including website performance.
• For compliance with legal and regulatory obligations (e.g., pharmaceutical regulations).

3. Legal Basis for Processing

We process your personal data based on one or more of the following lawful bases:
• Consent: where you have provided explicit consent for certain activities (e.g., marketing).
• Contractual Obligations: to fulfil the terms of a contract (e.g., the sale of products).
• Legal Obligations: to comply with applicable laws and regulations.
• Legitimate Interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your privacy rights.

4. How We Share Your Data

We may share your personal data with third parties in the following situations:
• Service Providers: We may use third-party service providers to handle transactions, delivery, IT support, or analytics.
• Healthcare Professionals: When necessary for the provision of healthcare services, we may share data with other healthcare professionals or institutions.
• Legal Compliance: Where required by law, we may share data with regulatory bodies or law enforcement agencies.
We will not sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. For example, prescription records may be retained for regulatory reasons.

6. Your Data Rights

Under the GDPR, you have several rights regarding your personal data, including:
• Access: You have the right to request access to your personal data.
• Rectification: You can request correction of inaccurate data or completion of incomplete data.
• Erasure: You have the right to request deletion of your personal data, subject to certain exceptions.
• Restriction: You can request that we limit the processing of your data in certain circumstances.
• Data Portability: You can request to receive your personal data in a structured, commonly used format.
• Objection: You have the right to object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at the details provided below.

7. Data Security

We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organisational measures to safeguard the information we collect against unauthorised access, disclosure, or loss.

8. Cookies

Our website uses cookies to improve your experience and analyse site traffic. Cookies are small text files stored on your device when you visit our website. You can modify your browser settings to decline cookies if you prefer, though this may affect the functionality of the site.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and where appropriate, notified to you via email or other means.

10. Contact us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your rights, please contact us at:info@farahchemists.com. Farah Chemists, Head Office: 136 Armstrong Road, Newcastle upon Tyne, Tyne & Wear, NE4 8PR