Returns Policy

Farah Chemists

Head Office: 136 Armstrong Road, Newcastle upon Tyne, Tyne & Wear, NE4 8PR

At Farah Chemists, we are committed to providing quality products and services to our customers. If for any reason you are not satisfied with your purchase, please review our returns policy below for guidance on how to return items purchased in-store or online.

1.Non-Returnable Items

Due to the nature of the products, we sell, the following items cannot be returned for a refund or exchange unless they are faulty or delivered in error:
• Prescription medications.
• Pharmacy-only (P) medicines.
• Products that have been opened or used.
• Items that are perishable or have a short expiry date.
• Personal hygiene products (e.g., toothbrushes, razors) once opened.

This is in line with health and safety regulations and ensures that we maintain the highest standards of product safety for all our customers.

2. Returning Non-Prescription Items

For non-prescription items, you may return products within 14 days of purchase, provided they are:
• Unopened.
• In their original packaging.
• In a resalable condition.

To initiate a return, please ensure that you email an image of the goods that you have purchased to info@farahchemists.com within seven days, including your receipt or proof of purchase. Returns without proof of purchase may not be accepted.

3. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible. We will arrange for a replacement or refund, as well as cover any return postage costs, if applicable. Faulty or incorrect items must be reported within 30 days of receipt.

If you have any questions about our returns policy, please contact us at:
Farah Chemists, 44 Adelaide Terrace, Newcastle upon Tyne, Tyne & Wear, NE4 8BL

4. How to Return Items

• In-store Purchases: If you purchased an item in one of our physical stores, you could return it to any Farah Chemists location with your receipt.
• Online Purchases: For items purchased online, please contact our customer service team via [Insert Email Address] or call us at [Insert Phone Number] to arrange the return.

Please include the following information when returning an item purchased online:
• Your order number.
• Your name and contact details.
• The reason for return.

You will be responsible for paying any return shipping costs unless the item is faulty or incorrect.

5. Refunds

Once we have received and inspected your returned item, we will notify you by email or phone of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Please note that shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

6. Exchanges

If you would like to exchange an item (for example, for a different size or product), please contact our customer service team. Exchanges will only be provided for items in their original, unused condition.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please first check with your bank or credit card provider, as there may be a processing delay. If you have still not received your refund, please contact us at: info@farahchemists.com

8. Contact Us

If you have any questions regarding this returns policy, or need assistance with a return, please contact our customer service team:

Farah Chemists, Head Office: 136 Armstrong Road, Newcastle upon Tyne, Tyne & Wear, NE4 8PR
Email: info@farahchemists.com